Refund Policy

1. Free plan

Folderbird offers a free plan. Because no payment is taken for the free plan, no refund is applicable. You can try the free plan before deciding whether to purchase a paid subscription.

2. Subscriptions and cancellation

Paid subscriptions are billed in advance on a recurring basis (for example, monthly or yearly) and renew automatically until cancelled. You can cancel your subscription at any time from your account or by contacting us. When you cancel, your subscription remains active until the end of the current billing period, and you are not charged again after that. Cancelling does not, by itself, trigger a refund for the current period.

3. General refund policy

Except where required by applicable law or expressly stated in this policy, subscription fees are non-refundable, and partial-period refunds are not provided for time remaining in a billing period after cancellation or downgrade. This is consistent with common practice for software subscription services.

4. Consumer cooling-off rights (EU/UK and similar jurisdictions)

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction that provides a statutory right of withdrawal, you may be entitled to cancel a purchase within 14 days and receive a refund. Please note that, where you request immediate access to the Services and begin using them within that period, you may be asked to acknowledge that you thereby waive or lose your right of withdrawal to the extent the service has been provided, as permitted by law. This section does not limit any mandatory statutory rights you have as a consumer.

5. Discretionary refunds

Beyond the cases above, we may consider refund requests on a case-by-case basis at our reasonable discretion — for example, in the event of a duplicate charge, a billing error, or a demonstrable inability to use the Services that we are unable to resolve. Approval of one request does not obligate us to approve others.

6. How to request a refund

To request a refund or raise a billing question, contact us at info@folderbird.com with the email address associated with your account and your order or receipt details. Because payments are handled by Paddle, approved refunds are issued through Paddle to your original payment method. You may also contact Paddle directly using the receipt you received at the time of purchase.

7. Processing time

Approved refunds are typically processed within a reasonable period after approval. The time it takes for the funds to appear depends on your payment method and provider and is outside our control.

8. Chargebacks

If you believe you have been charged in error, please contact us first so we can help resolve the issue. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account while the dispute is investigated.

9. Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above. The policy in effect at the time of your purchase applies to that purchase.

10. Contact